Privacy Policy

Last Updated: 31 August 2023 BAMI VIETNAMESE PTY LTD – PRIVACY POLICY STATEMENTWelcome to Bami Vietnamese’s website (referred to as “we,” “our,” or “us”). Your privacy is crucial to us, and we are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the data you provide to us when you access our website.

Information We Collect

We may collect personal information such as your name, email address, phone number, and location when you interact with our website, subscribe to our newsletter, or place an order. We also gather non-personal information, such as browser type and IP address, for analytical purposes.

How We Use Your Information

We utilize your personal information to provide services, process orders, respond to inquiries, and improve user experience. We may send you updates, promotions, and newsletters if you opt-in. Your non-personal information helps us analyze website performance and enhance our offerings.

Disclosure of Your Information

We do not share, sell, or lease your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist in website operation, payment processing, and communications.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies store certain preferences and facilitate smoother interactions. You can manage cookie preferences in your browser settings.

Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, please note that no online platform is entirely immune to risks.

Links to Other Websites

Our website may contain links to third-party websites. We do not endorse or assume responsibility for their privacy practices. We encourage you to review their policies before providing any personal information.

Your Choices

You can update, correct, or delete your personal information by contacting us. You may unsubscribe from our communications at any time by using the opt-out links provided in our emails.

Children’s Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from minors.

Changes to Privacy Policy

We may update this Privacy Policy periodically. The date of the latest revision will be indicated at the top. By continuing to use our website, you agree to the updated terms.

Complaints

If you believe that we have not complied with our obligations pursuant to the Act, or have a complaint about the use or disclosure of your Personal Information by us or any of our franchisees, please contact our Privacy Officer. We will discuss your concerns with you and take action as necessary to address such concerns which may include contacting the relevant franchisee to take the matter further.We will endeavour to resolve your complaint as soon as possible. However, the length of time will depend on the nature and complexity of the issues you have raised.If we decide that your complaint is justified, we will then decide what action we should take in response. We will always try to match our response to the nature of your complaint and your desired outcome, but this may not always be possible.Some of the things that we may decide to do include:

• Take steps to rectify the problem or issue you have raised;
• Provide you with additional information or advice so that you can understand what happened and how we have dealt with it; or
• Take steps to change our policies or procedures if your complaint identifies a problem in the way we are doing things.

Contact Us

For questions, concerns, or requests related to your personal information and privacy, please contact us at info@bamivietnamese.com.au.Thank you for entrusting Bami Vietnamese with your privacy.